Description

Veterinary Client Service Representative

Part-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Our ideal candidate is an upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This part-time position would require 20 hours per week, including some weekends and Holidays.

Role Responsibilities:

• Greet clients and patients warmly upon arrival, creating a welcoming and professional first impression.
• Answer multi-line phone system
• Communicate clearly and compassionately with clients
• Schedule appointments
• Process payments, prepare invoices, and handle financial transactions accurately
• Ensure the lobby is clean and organized
• Educate clients on wellness plans, preventative care, and post-visit instructions to promote long-term pet health
• Demonstrate compassion and professionalism in every client interaction, reinforcing trust and the human-animal bond

Experience & Skills Requirements:

• Previous experience in a veterinary. Medical, or customer service setting preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Comfort using computers and veterinary software
• Compassionate and professional demeanor with clients and pets
• Dependable, punctual, and able to work as part of a team
• Ability to remain calm and courteous under pressure
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
• Must be comfortable working in an environment with animals of all sizes, including exposure to noise, odors, and pet dander

You’ll Grow With Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Benefits - our care in action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Mental health benefits including coaching and therapy sessions
• Continuing education and development support through our library of free CE courses
• Scholarship opportunities and student loan support program and so much more!

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

Read more about us here.

Compensation negotiable based on credentials and experience with a rate ranging from $16.50-18/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered