Description

San Jose Animal Hospital has been serving Santa Clara County for over 40 years! We are looking to hire an animal loving, self-motivated Veterinary Client Service Representative!

Shifts needed Monday-Thursday

San Jose Animal Hospital invests heavily in our teams' growth and development. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. At San Jose Animal Hospital, we pride ourselves in providing the best benefits package in the industry which includes: health, life, vision, dental, PTO, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!

Job Summary:
The Veterinary Client Service Representative plays a key role in the hospital's success. While this position does not have any clinical duties, the VCSR will work together with Veterinarians, Veterinary Technicians, Veterinary Assistants, and the Practice Manager. The VCSR is the pivot around which the hospital operates and is responsible for customer service functions.

Role and Responsibilities

• Check clients in and out
• Answer phones professionally
• Accurately schedule appointments
• Maintains high standard of patient and client care
• Processing payments

Our Ideal Candidate:

• Superior customer service
• Must have at least 1 years of experience in veterinary medicine
• Friendly and outgoing
• Highly organized and attention to detail
• Excellent communication skills
• Strong problem-solving skills
• Ability to multi-task and prioritize tasks

Compensation negotiable based on credentials and experience with an hourly pay rate from $19-23/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.


About Thrive:

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.